Inquiry Nepal: Accelerating Digital Connections
Accelerating Digital Connections: How we modernized Inquiry Nepal’s directory platform and cloud infrastructure.
LavamTech modernized Inquiry Nepal’s online business directory by deploying a unified staff platform and migrating to an auto-scaling cloud infrastructure, achieving 99.99% uptime and reducing listing approval times from 3-5 days to under 24 hours for over 1 million monthly visitors.
The Client
Inquiry Nepal is a highly trusted online business directory in Nepal. They bridge the gap between local businesses and consumers. Unlike automated directories, they manually verify all local business listings to ensure high quality free of spam or clickbait. Operating a platform with over 1 million monthly visitors requires immense operational discipline.
The Challenge
Fragmented Verification Workflow
To verify a single business listing, staff had to check data across a disconnected CRM, an aging admin dashboard, and a separate communication tool, creating massive backlogs.
Infrastructure Instability
Hosted on rigid legacy servers, the primary directory suffered from latency. When local search traffic spiked during holidays, the system slowed down heavily, affecting both users and staff.
High Resource Overhead
Because server resources were manually allocated, the IT team had to over-provision hardware just to survive peak traffic, leading to unnecessarily high hosting costs during off-peak hours.
The Solution
Phase 1: The Unified Staff Platform
To eliminate the listing verification backlog, we engineered a single administrative portal designed specifically for Inquiry Nepal’s internal workflow.
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Centralized Verification Dashboard: Integrated CRM, data-entry logs, and support ticketing into one intuitive interface.
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Automated Triage and Routing: New business submissions are automatically categorized and assigned to the right verification officer.
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Integrated Sales & Support Tools: Embedded real-time chat and ticketing features directly into the admin portal.
Phase 2: Cloud-Native Infrastructure
To ensure the public directory remained fast under heavy load, we migrated the entire ecosystem to a scalable cloud environment.
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Microservices Architecture: Separated the search query engine from the administrative database.
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Auto-Scaling Protocols: Deployed elastic load balancers that automatically spin up extra servers as traffic climbs.
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Advanced Caching: Implemented robust content delivery networks to serve business profiles in milliseconds.
Performance Comparison
| Metric / Area | Legacy System (Before) | With LavamTech (After) |
|---|---|---|
| System Uptime | 93.8% (Frequent peak latency) | 99.99% (Highly available cloud) |
| Listing Approval Time | 3 to 5 business days | Under 24 hours |
| Agent Workflow | Toggling across 3 distinct apps | Unified single-dashboard interface |
| Resource Scaling | Manual, rigid server provisioning | Automated elastic scaling |
Implementation Roadmap
Discovery & Architecture
Mapped the legacy database and shadowed verification staff to identify friction points.
Development & Sandboxing
Built the new platform in an isolated environment and simulated double peak traffic loads.
Staged Rollout
Deployed the internal portal to a pilot group to capture live feedback before full rollout.
Final Cutover
Migrated the public directory during the lowest traffic window at 3:00 AM with zero disruption.
Conclusion
For an online directory, speed and accuracy are the core product. Inquiry Nepal’s commitment to manually verifying every local business listing is what sets them apart, but their legacy technology was holding their staff back.
By partnering with LavamTech to deploy a purpose-built staff platform and a modernized, auto-scaling infrastructure, Inquiry Nepal successfully future-proofed its business. They are now equipped to scale their database infinitely, providing unparalleled value to both local businesses and the consumers searching for them.
Technologies & Architecture
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